Privacy policy

Last updated: January 17, 2026

SUNORA operates this store and website, including all related information, content, features, tools, products and services, to provide you (the customer) with a complete shopping experience (referred to as "the Service"). SUNORA is powered by Shopify technology, which allows us to provide services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or shop or otherwise transact through the Service, or otherwise contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any service, you acknowledge that you are aware of the information collection, use, and disclosure practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "Personal Information," we mean information that identifies you or can reasonably be linked to you or another person. Personal Information does not include information that is collected anonymously or de-identified, meaning information that cannot identify you or cannot reasonably be linked to you. Depending on how you interact with the Service, where you live, and what applicable law permits or requires, we may collect or process the following categories of Personal Information, including inferences drawn from such information:

Contact Details including your name, address, billing address, shipping address, phone number, and email address.
Financial Information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
Account Information including your username, password, security questions, preferences, and account settings.
Transaction Information including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, and your transaction history.
Contact with Us including information you provide when communicating with us, such as when you submit inquiries to customer support.
Device Information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage Information including information about how you interact with the Service, such as how and when you browse or interact with the Service.
Sources of Personal Information

We may collect Personal Information from the following sources:

Directly from you including when you create an account, visit or use the Service, contact us, or otherwise provide your Personal Information to us;
Automatically through the Service including information obtained from your use of our products or services, devices when you visit our website, and through cookies or similar technologies;
From our service providers including when we engage them to provide specific technologies, or to collect or process your Personal Information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information

Depending on how you interact with us or the type of service you use, we may use your Personal Information for the following purposes:

To provide, tailor, and improve the Service. We use your Personal Information to provide the Service, including fulfilling contracts you enter into with us; processing your payments; completing your orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; assisting with returns and exchanges; enabling you to post reviews; and providing you with a personalized shopping experience, such as recommending products related to your purchase history. This may include using your Personal Information to more accurately tailor and improve the Service.
Marketing and advertising. We use your Personal Information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, text message, or mail, and displaying online advertisements for products or services on the Service or other websites based on products you previously purchased, added to cart, or other activities using the Service.
Security and fraud prevention. We use your Personal Information to verify your account; provide a secure payment and shopping experience; detect, investigate, and take action on possible fraud, illegal, unsafe, or malicious activities; protect public safety; and ensure the security of our services. If you choose to use the Service and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with others.
To contact you. We use your Personal Information to provide customer support, respond to your requests, provide effective services, and maintain our business relationship with you.
Legal reasons. We use your Personal Information to comply with applicable laws, respond to valid legal processes, including requests from law enforcement or government agencies, and for investigating or participating in civil discovery, potential or actual litigation, or other adversarial proceedings, and enforcing or investigating potential violations of our terms or policies.
How We Disclose Personal Information

In certain circumstances, we may disclose your Personal Information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

Sharing with Shopify, vendors, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
Sharing with business and marketing partners to provide you with marketing services and deliver advertisements. For example, we work with third-party services through Shopify to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy statements. Depending on where you live, you may have the right to request that we do not share your information for targeted advertising and marketing content based on your online activities across different merchants and websites.
When you instruct, request us, or otherwise consent to our disclosure of certain information to third parties, such as for product shipping, or when using services through social media widgets or login integration features.
Sharing with our affiliates or other members within our corporate group.
In business transactions (such as mergers or bankruptcy), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), enforce any applicable terms of service or policies, and to protect or defend the Service, our interests, and the rights of our users or others.
Relationship with Shopify

The Service is hosted by Shopify, and Shopify collects and processes Personal Information about your access to and use of the Service to provide and improve the service. Information you submit to the Service will be transmitted and shared with Shopify, and potentially with third parties located outside your country of residence, to provide and improve the service for you. Additionally, to protect, expand, and improve our business, we use certain enhanced features provided by Shopify, which combine data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use Personal Information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify will be responsible for processing your Personal Information, including responding to requests you make to exercise your rights regarding Personal Information for these purposes. To learn more about how Shopify uses your Personal Information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights related to your Personal Information here at the Shopify Privacy Portal link.

Third-Party Websites and Links

The Service may contain links to websites or other online platforms operated by third parties. If you visit websites that are not affiliated with us or not under our control, we recommend that you review the privacy and security policies, as well as other terms and conditions, of those websites. We do not guarantee or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information therein. Information you provide on public or semi-public platforms (including information you share on third-party social networking platforms) may also be visible to other users of the Service and/or users of those third-party platforms, and our or third parties' use of such information is unrestricted. Our provision of such links does not imply our endorsement of content on such platforms or their owners or operators, unless otherwise disclosed in the Service.

Children's Data

The Service is not intended for children, and we do not knowingly collect any Personal Information from children under the legal age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided Personal Information to us, you may contact us using the contact details provided below to request deletion of such information. As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as defined by applicable law) Personal Information of individuals under 16 years of age.

Information Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "complete security." Additionally, information you send to us may not be secure during transmission. We recommend that you do not send sensitive or confidential information to us through insecure channels.

We retain your Personal Information for as long as necessary depending on various factors, such as whether the information is needed to maintain your account, provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your Personal Information. However, these rights are not absolute and only apply in specific circumstances, and in some cases, we may legally refuse your request.

Right of access/knowledge. You may have the right to request access to Personal Information we hold about you.
Right to deletion. You may have the right to request deletion of Personal Information we maintain about you.
Right to correction. You may have the right to request correction of incorrect Personal Information we maintain about you.
Right to data portability. Under certain circumstances and specific exceptions, you may have the right to obtain a copy of Personal Information we hold about you and request that we transfer it to a third party.
Right to opt out of targeted advertising sales or sharing. Depending on where you live, you may have the right to opt out of our "sale" or "sharing" of your Personal Information, or our processing of your Personal Information for "targeted advertising" purposes (as defined by applicable privacy laws).
Manage communication preferences. We may send you promotional emails, and you can stop receiving them at any time by using the unsubscribe option shown in the emails. Even if you opt out, we may still send non-promotional emails related to your account or orders.

If you live in the United Kingdom or the European Economic Area, and subject to exceptions and limitations provided by local law, in addition to the rights mentioned above, you may also exercise the following rights:

Right to object to processing and restriction of processing: You may have the right to request that we stop or restrict processing of your Personal Information for specific purposes.
Withdrawal of consent: If we process Personal Information based on your consent, you have the right to withdraw that consent. If you withdraw consent, this will not affect the legality of our processing based on consent before your withdrawal.

You can exercise any of the above rights through specific means provided by the Service, or by contacting us using the contact details provided below. To learn more about how Shopify uses your Personal Information and any rights you may have (including rights related to data processed by Shopify), please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the above rights. Where applicable law permits or requires, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and may require you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable law.

Complaints

If you have any complaints about how we handle your Personal Information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decisions through the contact details listed below, or file a complaint with your local data protection authority. You can view a list of European Economic Area (EEA) data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your Personal Information outside the country or region where you live.

If we transfer your Personal Information outside the European Economic Area or the United Kingdom, we will do so in accordance with recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by UK authorities (as applicable), unless the destination of such data transfer is deemed to have an adequate level of protection.

Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice in accordance with applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any rights you may have, please call us or send an email to sunorashop@outlook.com. Under applicable data protection laws, we are the data controller of your Personal Information.